<!--begin-bvseo-questions--> <!--begin-questions--> <div id="bvseo-questionsSection"> <div class="bvseo-question-answer" data-questionid="7865651"> <h2 class="bvseo-question"> There is a sticky black line in the oil tray where the pad is on the middle when I used it. Is that normal? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: CCPinoy</div> <div class="bvseo-answer" data-answerid="7454198"> Hi CCPinoy! Thank you for reaching out to Holmes&amp;reg;️ and for letting us know about your concern. We are more than happy to help. The sticky black line on your aromatherapy tray is normal. As the water passes the aromatherapy from the water base, the water builds up into it. We advise that you follow the weekly maintenance of this unit and also by properly disinfecting the unit. We hope this helps. Have a good one! <div class="bvseo-author">Answered by: Holmes Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-05-11</div> </div> </div> <div class="bvseo-question-answer" data-questionid="7995074"> <h2 class="bvseo-question"> I had this 3 weeks and now it won&#39;t power on. Unplugged and me ved plugged elsewhere and still nothing. </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Tlocklin82</div> <div class="bvseo-answer" data-answerid="7453076"> Hi Tlocklin82! Thank you for contacting Holmes&amp;reg;️. We are sorry to know that your humidifier stopped working after 3 weeks. We know how important this is for your. We want you to know that getting to the bottom of this is just as important to us, as it is to you. Kindly use cool water only and turn up the volume control. Please check as well if the parts are firmly positioned in place. If the humidifier will still not work and you haven&#39;t returned this to the retailer yet, please directly contact Holmes&amp;reg;️, so that we can gather the details of your unit and check its warranty. Have a great day! <div class="bvseo-author">Answered by: Holmes Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-05-10</div> </div> </div> <div class="bvseo-question-answer" data-questionid="8245537"> <h2 class="bvseo-question"> How can I clean inside the tube of the water tank? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: NrG3</div> <div class="bvseo-answer" data-answerid="7442484"> Hi NrG3! Thank you for reaching out to Holmes&amp;reg;️. We understand that you want to know how to clean your humidifier&#39;s tank tube, we are more than happy to help. To clean the tank tube, you may follow the same regular steps on cleaning the humidifier.&#13;&#10;&#13;&#10;1. Fill humidifier tank 1/2 full with water and 1/2 tablespoon of chlorine bleach.&#13;&#10;2. Let the solution stand for 20 minutes, swishing every few minutes. Wet all surfaces.&#13;&#10;3. Carefully empty the tank after 20 minutes, and rinse with warm water until you can not detect any bleach smell. Dry with a clean cloth or paper towel.&#13;&#10;4. Refill the water tank, and turn the unit on.&#13;&#10;&#13;&#10;We hope this helps you in cleaning the tank tube. Have a great day! <div class="bvseo-author">Answered by: Holmes Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-05-03</div> </div> </div> <div class="bvseo-question-answer" data-questionid="7957542"> <h2 class="bvseo-question"> Our unit makes a whining noise while it&#39;s running. We have to turn it off at night because it&#39;s too loud. What is the problem? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: dana27</div> <div class="bvseo-answer" data-answerid="7416583"> Hi dana27! Thank you for choosing Holmes&amp;reg;️. We are sorry to know that your humidifier started to make a loud noise. Clearly, this is not the situation that we want you to experience. We want to help you in resolving this matter. Please clean the unit as stated in the user manual. Kindly check for any obstruction and if the parts are firmly positioned in place. If the problem persists, please directly contact Holmes&amp;reg;️ so that we can gather the details of your humidifier and check the warranty. Have a nice day! <div class="bvseo-author">Answered by: Holmes Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-04-15</div> </div> </div> <div class="bvseo-question-answer" data-questionid="7982576"> <h2 class="bvseo-question"> I just bought this on, worked great for 2 days - I threw away the packaging and now... The float system doesn&#39;t seem to be working. I fill the tank, drop it in place and all water leaks out the hole in the bottom of the tank... Help!? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Wetfeet</div> <div class="bvseo-answer" data-answerid="7416498"> Hi Wetfeet! Thank you for contacting Holmes&amp;reg;️. We are saddened to know that your humidifier was leaking. Clearly this is not the situation that we want for you. Allow us in helping you in fixing your humidifier. Please use cool water only. Kindly place the unit on a flat surface, place the top cover tightly and check for obstruction. If the issue persists, please contact Holmes&amp;reg;️ directly, so that we can gather the details and check the warranty of your humidifier. Have a wonderful day! <div class="bvseo-author">Answered by: Holmes Consumer Care</div> <div class="bvseo-pubdate">Date published: 2022-04-15</div> </div> </div> <div class="bvseo-question-answer" data-questionid="7453017"> <h2 class="bvseo-question"> can the aromatherapy pads be purchased? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: forgetthis</div> <div class="bvseo-answer" data-answerid="6722265"> Hey there! Thank you for choosing Holmes. We will be more than happy to answer your question. Thank you for your interest in buying our aroma therapy pads. We regret to inform you that this item is currently unavailable and we have yet to receive information as to when it will be released back in the market. Please be advised that you may still continue purchasing our products from our retail partners both online and physical stores. <div class="bvseo-author">Answered by: Holmes Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-04-19</div> </div> </div> <div class="bvseo-question-answer" data-questionid="7279197"> <h2 class="bvseo-question"> What type of water can I fill it with? </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Dry2Bone</div> <div class="bvseo-answer" data-answerid="6567451"> Hi, Dry2Bone! Thank you for reaching out. Though you may use cold tap water, but distilled water is ideal. <div class="bvseo-author">Answered by: Holmes Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-02-08</div> </div> </div> <div class="bvseo-question-answer" data-questionid="7226302"> <h2 class="bvseo-question"> What are the two little white pads that came in small bag for. There is no indication in the manual that explains them.&amp;nbsp; </h2> <div class="bvseo-question-detail"> </div> <div class="bvseo-author">Asked by: Bern25</div> <div class="bvseo-answer" data-answerid="6535619"> Hi there, Bern25! We hope you are healthy and staying safe. This humidifier includes an aromatherapy tray to add fragrant moisture to the home, that&#39;s also compatible with Vicks VapoPads Refill Scent Pads. For further information, please give us a message by clicking this link: https://www.holmesproducts.com/support/contact-us <div class="bvseo-author">Answered by: Holmes Consumer Care</div> <div class="bvseo-pubdate">Date published: 2021-08-20</div> </div> </div> </div> <script type="text/javascript"> if (document.getElementById('bvseo-questionsSection')) { document.getElementById('bvseo-questionsSection').style.display = 'none'; } </script> <!--end-questions--> <!--begin-pagination--> <ul id="bvseo-paginationSection"> <li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.holmesproducts.com/humidifiers/ultrasonic/holmes-ultrasonic-top-fill-cool-mist-humidifier-0.36-gallon-easy-clean-and-fill-ultrasonic-humidifier-with-antimicrobial-protection-and-aromatherapy-tray/SP_406765.html?bvrrp=Main_Site-en_US/questions/product/2/SP_406765.htm">Holmes&reg; Ultrasonic Top Fill Cool Mist Humidifier, 0.36 Gallon Easy Clean and Fill Ultrasonic Humidifier with Antimicrobial Protection and Aromatherapy Tray Questions - page 2</a></li> </ul> <!--end-pagination--> <ul id="BVSEO_meta" style="display:none!important"> <li data-bvseo="bvDateModified">y_2022, m_5, d_22, h_21CST</li> <li data-bvseo="ps">bvseo_bulk, prod_bvqa, vn_bulk_3.0.27</li> <li data-bvseo="cp">cp_1, bvpage1</li> <li data-bvseo="co">co_hasquestionsanswers, tq_13</li> <li data-bvseo="cf">loc_en_US, sid_SP_406765, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li> <li data-bvseo="diagnostics">clientName_holmes</li> </ul> <!--end-bvseo-questions--> <ul id="BVSEOSDK_meta" style="display: none !important;"> <li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li> <li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li> <li data-bvseo="ct_st">questions, product</li> </ul>