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<div class="bvseo-question-answer" data-questionid="7938955">
<h2 class="bvseo-question">
I just bought one at thrift store. Worked for a few minutes the stopped. Is a fix for it?
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<div class="bvseo-author">Asked by: Femail7c</div>
<div class="bvseo-answer" data-answerid="7453037">
Hi Femail7c! Thank you for reaching out to Holmes&reg;️. We are saddened to hear that your air purifier has stopped working. Obviously, this is not the situation that we want for you. We are more than happy to help you in fixing this. Please check for any obstruction and loose screws. The parts should be firmly positioned in place. Please also check if the filter needs to be changed. Please make sure to change your filters if needed. If you have further questions we're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Please stay safe and healthy! Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-05-10</div>
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<div class="bvseo-question-answer" data-questionid="8241853">
<h2 class="bvseo-question">
I was wondering when the ionizer is on does it emit ozone?
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<div class="bvseo-author">Asked by: Ashpaige</div>
<div class="bvseo-answer" data-answerid="7442215">
Hi Ashpaige! Thank you for reaching Holmes&reg;️. We are more than happy to help you with this concern. Yes, the ionizer does emit ozone only when it's activated. Some Air Purifiers have an independently controlled ionizer, which, when turned on, releases negative ions into outgoing filtered air. Ions are tiny particles that carry a positive or negative charge. These ions exist naturally around us, in the air, water and ground. Both positive and negative ions are colorless, odorless and completely harmless. Negative ions help the air purification process by attaching themselves to very small airborne particles in the room. Stay safe and have a great day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-05-03</div>
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<div class="bvseo-question-answer" data-questionid="7887204">
<h2 class="bvseo-question">
My unit is squeaking badly and the blue light doesn&rsquo;t work anymore.&nbsp;
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<div class="bvseo-author">Asked by: Lisa Mnk</div>
<div class="bvseo-answer" data-answerid="7432600">
Hi Lisa Mnk! Thank you for reaching out to Holmes&reg;️. We are saddened to hear that your air purifier has started making a noise and no longer illuminating. Obviously, this is not the situation that we want for you. We are more than happy to help you in fixing this. Please check for any obstruction and loose screws. Kindly make sure as well that it is placed on a flat surface and the air outlet is at least 1 foot away from the wall or objects. The parts should be firmly positioned in place. With regard to the limp, this could be the sediments that were filtered. Please make sure to change your filters. If this will still be the same, please directly contact Holmes&reg;️ so that we can gather the details of your air purifier even if it is already out of the warranty. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-26</div>
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<div class="bvseo-question-answer" data-questionid="7840625">
<h2 class="bvseo-question">
ionizer safe around cats?
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<div class="bvseo-author">Asked by: rustle</div>
<div class="bvseo-answer" data-answerid="7432258">
Hi rustle! Thank you for contacting Holmes&reg;. We understand that you want to about your air purifier's ionizer. We are more than happy to help you. Yes, the ionizer is safe around cats. It would not be safe around small animals such as birds. Stay safe and have a great day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-26</div>
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<div class="bvseo-question-answer" data-questionid="7894002">
<h2 class="bvseo-question">
Is it safe to use the ionizer with pets?
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<div class="bvseo-author">Asked by: Christi</div>
<div class="bvseo-answer" data-answerid="7416804">
Hi Christi! Thank you for contacting Holmes&reg;️. We understand that you want to know if the air purifier's ionizer feature is safe to use around pets. We are happy to answer this for you. Upon verifying, yes, ionizer feature is safe to use around pets like cats, dogs, and more except for smaller ones such as birds, and hamsters. Stay safe and have a great day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-15</div>
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<div class="bvseo-question-answer" data-questionid="7907272">
<h2 class="bvseo-question">
Which air filters work with this model?&nbsp;
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<div class="bvseo-author">Asked by: felteyk</div>
<div class="bvseo-answer" data-answerid="7416731">
Hi felteyk! Thank you for contacting Holmes&reg;️. We understand that you want to know which filter works with the air purifier model HAP9423-UAH-2. This air purifier is compatible with all AER1 filters. To know which filter best suits your need, you may visit our website's tips and blog, and find &quot;Which aer1 Air Filter Is Right for My Air Purifier?&quot; The AER1 filters are available on our partner retailers: Amazon, Target, and Walmart. Stay safe and have a great day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-15</div>
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<div class="bvseo-question-answer" data-questionid="7977304">
<h2 class="bvseo-question">
What does the ionizer look like? I bought this one at target. It was the last one. Maybe something is missing from the box???
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<div class="bvseo-author">Asked by: Joliefan75</div>
<div class="bvseo-answer" data-answerid="7415449">
Hi Joliefan75! Thank you for choosing Holmes. The ionizer is a button that sits on one of the controls (ion logo). The ionizer is not a separate part. It is an optional feature that will not work unless activated. The ionizer releases negative ions into outgoing filtered air to help the air purification process. We hope this information helps. Have a great day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-14</div>
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<div class="bvseo-question-answer" data-questionid="8146301">
<h2 class="bvseo-question">
how long should one keep the unit running ,all day all night or a number of hours
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<div class="bvseo-author">Asked by: gene auytry</div>
<div class="bvseo-answer" data-answerid="7415155">
Hi Gene! Thank you for reaching Holmes. Your air purifier can be operated 24/7, but we also encourage that you allow this unit at least 30 minutes to 1 hour rest. Thank you and have a good one!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-14</div>
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<li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.holmesproducts.com/air-purifiers/tower/holmes-aer1-tower-true-hepa-air-purifier-with-air-ionizer-and-visipure-air-filter-viewing-window-hap9423-uha/SP_615744.html?bvrrp=Main_Site-en_US/questions/product/2/SP_615744.htm">Holmes® aer1 Tower True HEPA Air Purifier with Air Ionizer and Visipure Air Filter Viewing Window (HAP9423-UHA) Questions - page 2</a></li>
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