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<div class="bvseo-question-answer" data-questionid="6924077">
<h2 class="bvseo-question">
Is it possible to get a replacement black sponge pre-filter?
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<div class="bvseo-author">Asked by: diamich66</div>
<div class="bvseo-answer" data-answerid="8012441">
Just buy a Frost King Window Air Conditioner Filter. Amazon. Lowes, Home Depot. Filters are 15&quot; h x 24&quot; w x 3/16 thick. They are cut to fit. Cheap also.
<div class="bvseo-author">Answered by: Divo</div>
<div class="bvseo-pubdate">Date published: 2024-07-15</div>
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<div class="bvseo-question-answer" data-questionid="7949768">
<h2 class="bvseo-question">
I don't know how often to run the ionizer, in fact, I just noticed it. How often should I be running that? Also: There is an awful odor coming out of the back airflow and I changed the filters not too long ago. What is causing this?
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<div class="bvseo-author">Asked by: Adorable</div>
<div class="bvseo-answer" data-answerid="7454732">
Hi Adorable! Thank you for reaching out to Holmes&reg;️ and for letting us know about your concern. We are more than happy to help. Ionizer provides additional assistance in removing airborne particles. The ionizer is an added stage of filtration to further clean the room, it negatively charges small particles not captured by the HEPA filter as they leave the air cleaner. These tiny charged negative particles will combine with other larger positively charged particles that can then be filtered out of the air through the air cleaner. This can be used anytime you wish to. In regards to the odor coming out of your air purifier, please check the internal part of your unit if there's an element affecting the smell of your air purifier. If no element, please directly contact Holmes&reg;️ so that we can gather the details of your air purifier. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-05-11</div>
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<div class="bvseo-question-answer" data-questionid="7937376">
<h2 class="bvseo-question">
which way does the charcoal filter go on the filter when replacing it can you send a picture of it
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<div class="bvseo-author">Asked by: ms pam</div>
<div class="bvseo-answer" data-answerid="7442310">
Hi ms pam! Thank you for reaching out to Holmes&reg;️. We understand that you want to know the right position of the charcoal filter, we are more than happy to help you. The charcoal filter goes on top of the HEPA filter or the space in between HEPA filter and air purifier's door. We hope this helps you in placing your filter. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-05-03</div>
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<div class="bvseo-question-answer" data-questionid="8239697">
<h2 class="bvseo-question">
We just bought tower model&nbsp;HAP9425B-TU and it did not come with a manual in the box. Are you able to direct us to an online manual? Also, how often should the filter be replaced? Thank you!
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<div class="bvseo-author">Asked by: Alp11290</div>
<div class="bvseo-answer" data-answerid="7433666">
Hi Alp11290! Thank you for reaching out to Holmes&reg;️. We are sorry to know that your new air purifier didn't come with the instruction manual. We are more than happy to help you. To get the manual for your air purifier, you may visit our website. Click the support button on the upper right, and it will show options including instruction manuals. You may look for your air purifier's manual using the model number HAP9425B. Your air purifier has visipure filter viewing window allows you to see when it&rsquo;s time to replace your filter, and a filter reminder dial allows you to track filter life and remind you when a new replacement filter is needed. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-27</div>
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<div class="bvseo-question-answer" data-questionid="8035112">
<h2 class="bvseo-question">
Can you wash the filters in the sink and can you also wash the long black one that sits in front of the screen
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="7413299">
Hi Nikki Reidly! Thank you for getting in touch with Holmes. We appreciate your time, and please know that we are more than happy to assist. The HEPA filter cannot be wet and washed in the sink, but it can be replaced. The replacement HEPA filter can be purchased on Walmart, Target, and Amazon. The other filter (carbon filter) which sits in front of the HEPA filter can definitely be washed and be reused. Have a great day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-13</div>
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<div class="bvseo-question-answer" data-questionid="7282824">
<h2 class="bvseo-question">
I just purchased this purifier a few days ago. Seems to be working fine. It's super loud though. Is that normal or is it defective?
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<div class="bvseo-author">Asked by: Stormie</div>
<div class="bvseo-answer" data-answerid="6569103">
Thank you for your question, Stormie. We want to ensure that you are enjoying the full benefits of the unit and we are happy to help you with it. Have you check if all parts are firmly positioned in place? Also, please position the unit in the room, at least 12 inches away from the wall or any other furniture. For further assistance, please send us a message by clicking this link: https://www.holmesproducts.com/support/contact-us
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-02-09</div>
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<div class="bvseo-question-answer" data-questionid="7248731">
<h2 class="bvseo-question">
Do holmes products specifically this one that i own produce ozone at all? I know the ionizer does but how about the product it self with the ionizer turned off? Thanks
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<div class="bvseo-author">Asked by: Rob zac</div>
<div class="bvseo-answer" data-answerid="6535461">
Hi Rob ! We hope you are healthy and staying safe. The air purifier alone does not produce ozone. You are correct that the only time the unit will release ozone is when the ionizer is operational.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-12-04</div>
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<div class="bvseo-question-answer" data-questionid="7226112">
<h2 class="bvseo-question">
i have a holmes air purifier model HAP424. I lost the owners manual and i can not &nbsp;see it on your online model products . help
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<div class="bvseo-author">Asked by: adria 274</div>
<div class="bvseo-answer" data-answerid="6514048">
Hi there, Adria 274! We hope you are healthy and staying safe. Please click the link below to download a soft copy of the user manual for HAP424. https://s7d9.scene7.com/is/content/NewellRubbermaid/DASH/S7_int/2020/HAP424_16EM3.pdf
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-01-19</div>
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<li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.holmesproducts.com/air-purifiers/tower/holmes-aer1-tower-hepa-air-purifier-with-air-ionizer-and-visipure-filter-viewing-window-small-room-air-cleaner-allergen-remover---black--hap9425b-tu/SAP_2098632.html?bvrrp=Main_Site-en_US/questions/product/2/SP_615743.htm">Holmes® aer1 Tower HEPA Air Purifier with Air Ionizer and Visipure Filter Viewing Window, Small Room Air Cleaner & Allergen Remover - Black (HAP9425B-TU) Questions - page 2</a></li>
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