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<div class="bvseo-question-answer" data-questionid="8051150">
<h2 class="bvseo-question">
Can I put this under my son's bed to use in his room? There is over 1ft clearance on top and we have carpet floors.
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<div class="bvseo-author">Asked by: MTaylor</div>
<div class="bvseo-answer" data-answerid="7442016">
Hi MTaylor! Thank you for reaching Holmes&reg;️. We are more than happy to help you out with your concern. We do not suggest placing the air purifier under the bed to sue. Placing an air purifier off the ground (3 to 5 feet is perfect), you not only capture the horizontal indoor air movement but also expose an air purifier to the vertical air movement. Stay safe and have a good day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-05-03</div>
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<div class="bvseo-question-answer" data-questionid="5984511">
<h2 class="bvseo-question">
What's wrong when I change the filter and the yellow check lights still stays on
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<div class="bvseo-author">Asked by: Larnette55</div>
<div class="bvseo-answer" data-answerid="6726268">
Hello there! Thank you for choosing Holmes. We will be more than happy to answer your question. The check filter light needs to be reseted.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-04-21</div>
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<div class="bvseo-question-answer" data-questionid="5997525">
<h2 class="bvseo-question">
I need new primary filter,,what type is this for holmes desktop air purifier ?
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<div class="bvseo-author">Asked by: Bucketman</div>
<div class="bvseo-answer" data-answerid="6726161">
Hey there! Thank you for choosing Holmes. We will be more than happy to answer your question. This unit requires an AER1 filter. The part number is HAPF30. Thank you so much and have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-04-21</div>
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<div class="bvseo-question-answer" data-questionid="6056666">
<h2 class="bvseo-question">
where can I buy this product in Australia?
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<div class="bvseo-author">Asked by: Tony_Melbourne</div>
<div class="bvseo-answer" data-answerid="6724800">
Hey there! Thank you for choosing Holmes. We will be more than happy to answer your question. Our products are on US specifications and are currently sold only in the US and Canada.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-04-20</div>
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<div class="bvseo-question-answer" data-questionid="7347952">
<h2 class="bvseo-question">
How is the front opened in order to access the filter?
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<div class="bvseo-author">Asked by: Sue40</div>
<div class="bvseo-answer" data-answerid="6722313">
Hey there! Thank you for choosing Holmes. We will be more than happy to answer your question. The cover can be removed by pulling it towards you away from the unit. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-04-19</div>
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<div class="bvseo-question-answer" data-questionid="5932646">
<h2 class="bvseo-question">
My HAP 9241 purifier makes noises that keep me up- I love the sound of a fan, but it rattles Is that normal?
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<div class="bvseo-author">Asked by: BB1967</div>
<div class="bvseo-answer" data-answerid="6701904">
Hello there, BB1967! We hope you are healthy and staying safe. If your air purifier rattles, we recommend that you check the filter for any packaging. After that the place the unit on an even hard surface. Often the door may not have been latched on properly. Make sure it is on properly and locked. If the filters have not been changed, we recommend changing the filter. If you need further assistance, please send us a message by visiting our Contact Us Page. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-11-17</div>
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<div class="bvseo-question-answer" data-questionid="7371519">
<h2 class="bvseo-question">
I have had this brand of air purifier for at least 2 years now and have noticed that it is producing a white dust/film that covers both the purifier and my furniture. Can&rsquo;t seem to find out what it is,cleaned the black filter recently air filter due July.
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<div class="bvseo-author">Asked by: CourtA10</div>
<div class="bvseo-answer" data-answerid="6668419">
Hello there, CourtA10! We hope you are healthy and staying safe. Are you running the air purifier with the ionizer on? If yes, then the white dust is caused by the ionizer being used for an extended time. This is caused by negative ions exiting the air outlet, evidence of the ionizer&rsquo;s air cleaning effectiveness. You can remove the dust with a soft brush or clean, damp cloth. Hope this information helps.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-03-23</div>
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<div class="bvseo-question-answer" data-questionid="7293444">
<h2 class="bvseo-question">
Do I need to use the black carbon filter? &nbsp;What will happen if I run without that on?
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<div class="bvseo-author">Asked by: Moy22</div>
<div class="bvseo-answer" data-answerid="6589913">
Hi, Moy22! Thank you for asking. This unit will come with a washable foam pre-filter that will filter larger debris before it may reach the Aer1 HEPA filter. In case the foam pre-filter needs to be replaced, that'll be the time that you may use a carbon filter.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-02-17</div>
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<li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.holmesproducts.com/air-purifiers/desktop/holmes-aer1-desktop-hepa-air-purifier-with-visipure-filter-viewing-window---small-air-purifier---air-cleaner-purifier-hap9241b-tu/SP_615593.html?bvrrp=Main_Site-en_US/questions/product/2/SP_615593.htm">Holmes® aer1 Desktop HEPA Air Purifier with Visipure Filter Viewing Window - Small Air Purifier - Air Cleaner Purifier (HAP9241B-TU) Questions - page 2</a></li>
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