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<div class="bvseo-question-answer" data-questionid="8732392">
<h2 class="bvseo-question">
I&rsquo;ve had this for around 9 months, and it started making a clicking sound when it&rsquo;s on. Anyone know what it is and how to fix it?
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<div class="bvseo-author">Asked by: Samnor</div>
<div class="bvseo-answer" data-answerid="7807635">
Hi there, Samnor! Thank you for choosing Holmes&reg;️. We are sincerely sorry to learn that your air purifier makes a clicking sound. Allow us to help you fix this issue. The clicking sound may be caused by the dirt or position of the filter. Please clean your air purifier as instructed in the user manual, and make sure that the parts of your unit is firmly positioned in place and kindly place the unit on a flat surface. For a copy of the manual, please reach out to us by visiting the Contact Us page of this website so we can give you a copy. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 6:00 pm EST. Our product specialists will be more than happy to help you. Thank you and please stay safe and healthy!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-01-23</div>
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<div class="bvseo-question-answer" data-questionid="8508726">
<h2 class="bvseo-question">
I understand you can buy a prefilter on Amazon but it does not fit right. &nbsp;I accidentally threw away my prefilter that came with the purifier. &nbsp;There was no instructions so I didn&rsquo;t know it was washable. Can you send me another washable prefilter?
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<div class="bvseo-author">Asked by: Lynnb</div>
<div class="bvseo-answer" data-answerid="7645946">
Hi Lynnb! Thank you for choosing Holmes&reg;️. We hope you are healthy and staying safe. We are sorry but the pre-filter is not sold separately. If you bought a larger pre-filter on Amazon, you may cut it until it has the same size of the AER1 filter. The pre-filter is also washable and reusable. If you need further assistance regarding this matter, you may reach out to us by visiting the Contact Us page of this website. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Thank you and have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-10-04</div>
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<div class="bvseo-question-answer" data-questionid="8508087">
<h2 class="bvseo-question">
I bought this desktop purifier at Target and LOVE it but I can&rsquo;t find a prefilter to fit it correctly. &nbsp;The prefilter I have has hole in it to go around the window on the front. &nbsp;The prefilter I bought is not long or wide enough and doesn&rsquo;t have a hole. &nbsp;
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<div class="bvseo-author">Asked by: Lynnb</div>
<div class="bvseo-answer" data-answerid="7644373">
Hi Lynnb! Thank you for choosing Holmes&reg;️. We hope you are healthy and staying safe. We are more than happy to assist you with your inquiry today. The pre-filter with a hole is washable and can be reused. This particular part is not available in the market but we a carbon filter that is created as an alternative in case you need a replacement. Model number BHOR311, which is available on our partner retailer, Amazon. Thank you and have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-10-03</div>
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<div class="bvseo-question-answer" data-questionid="8437311">
<h2 class="bvseo-question">
when should I get a response to a question I asked yesterday 8/23/22?
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<div class="bvseo-author">Asked by: Mandy C</div>
<div class="bvseo-answer" data-answerid="7593383">
Hi there, Mandy C! Thank you for choosing Holmes&reg;️. We hope you are doing well and safe. If you need further help from us, you may reach out to us by visiting the Contact Us page of this website. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Thank you and have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-08-29</div>
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<div class="bvseo-question-answer" data-questionid="8437313">
<h2 class="bvseo-question">
Where can I buy a new &quot;washable foam pre-filter&quot; for this product? I am not asking about the Aer1 Filter. I just need a new black, foam, pre-filter. I cannot find in stores and do not find on this website.
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<div class="bvseo-author">Asked by: Mandy C</div>
<div class="bvseo-answer" data-answerid="7588034">
Hi Mandy C! Thank you for contacting Holmes&reg;️. We hope you are doing well and safe. We understand that you're looking for a pre-filter. We are more than willing to help you with this. Pre-filters are not being sold separately, but you may use a carbon filter as a replacement instead. For your information, a carbon filter is also a black, foam filter that should be replaced after 3-4 months of use. These are available on our partner retailers Amazon and Walmart. The part number starts with HAPF60. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-08-24</div>
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<div class="bvseo-question-answer" data-questionid="8435982">
<h2 class="bvseo-question">
Where can I buy a new &quot;washable foam pre-filter&quot; for this product? I am not asking about the Aer1 Filter. I just need a new black, foam, pre-filter. I cannot find in stores and do not find on this website.
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<div class="bvseo-author">Asked by: Mandy C</div>
<div class="bvseo-answer" data-answerid="7588024">
Hi Mandy C! Thank you for contacting Holmes&reg;️. We hope you are doing well and safe. We understand that you're looking for a pre-filter. We are more than willing to help you with this. Pre-filters are not being sold separately, but you may use a carbon filter as a replacement instead. For your information, a carbon filter is also a black, foam filter that should be replaced after 3-4 months of use. The part number starts with HAPF60. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-08-24</div>
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<div class="bvseo-question-answer" data-questionid="8417902">
<h2 class="bvseo-question">
My air purifier keeps shutting off on its own, (it seems) my children are saying they aren't doing it. Can this product automatically shut off on its own?
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<div class="bvseo-author">Asked by: PossesedPurifier318</div>
<div class="bvseo-answer" data-answerid="7573419">
Hi there! Thank you for choosing Holmes&reg;️. We are sorry to learn that your air purifier automatically shuts off. Obviously, this is not the situation that we want you to experience. We are more than willing to help you in fixing this. Please check if unit is properly plugged in and outlet is energized, and make sure filters are properly installed and front grill is seated correctly. If the issue persist, please don't hesitate to reach out to us by visiting the Contact Us page of this website. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Thank you and have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-08-12</div>
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<div class="bvseo-question-answer" data-questionid="5645681">
<h2 class="bvseo-question">
Where do you place the febreze pad that came with this unit?
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<div class="bvseo-author">Asked by: Caligrl4oh</div>
<div class="bvseo-answer" data-answerid="7542228">
Hi Caligrl4oh! Thank you for choosing Holmes&reg;️. We are more than happy to assist you with your concern. If you are talking about the black carbon filter, it goes on top of the HEPA filter in purpose of blocking dusts that may come into the HEPA filter. This carbon filter also adds a layer of filtration in effectively purifying the air. We hope this information helps. Have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-18</div>
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<li class="bvseo-paginationItem"><a class="bvseo-paginationLink" href="https://www.holmesproducts.com/air-purifiers/desktop/holmes-aer1-desktop-hepa-air-purifier-with-visipure-filter-viewing-window---small-air-purifier---air-cleaner-purifier-hap9241b-tu/SP_615593.html?bvrrp=Main_Site-en_US/questions/product/2/SP_615593.htm">Holmes® aer1 Desktop HEPA Air Purifier with Visipure Filter Viewing Window - Small Air Purifier - Air Cleaner Purifier (HAP9241B-TU) Questions - page 2</a></li>
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