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<div class="bvseo-question-answer" data-questionid="9340740">
<h2 class="bvseo-question">
My humidifier worked great last year. went to use it and water fills the tube vapor comes out . it is not working properly
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<div class="bvseo-author">Asked by: dan1234</div>
<div class="bvseo-answer" data-answerid="8215663">
Hi dan1234! Thank you for choosing Holmes&reg;️. We are sorry to know that your humidifier is not working properly. To try to fix this issue, do not move the humidifier with water in the tank or the humidifier base. The moving action of the water may activate the water tank&rsquo;s release nozzle and overfill the transducer cavity. This may cause the humidifier to function intermittently, or stop emitting mist. Should this occur, simply remove the excess water from the humidifier base. We hope this information helps. Thank you and have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-01-29</div>
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<div class="bvseo-question-answer" data-questionid="8867111">
<h2 class="bvseo-question">
Am I able to put oils in the humidifier?q
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<div class="bvseo-author">Asked by: mvo23</div>
<div class="bvseo-answer" data-answerid="7912032">
Hi there mvo23! Thank you for choosing Holmes&reg;. We hope you are healthy and staying safe. No medication should ever be added directly into the water. We recommend that no scents or oils be added to the humidifier as we do not or understand the effects they may have on the humidification process. We hope this information helps. Thank you and have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-04-17</div>
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<div class="bvseo-question-answer" data-questionid="8796886">
<h2 class="bvseo-question">
How can I clean my humidifier piece by piece ? And get inside the clear area to wipe it ?
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<div class="bvseo-author">Asked by: Anaiusjsisjsisb</div>
<div class="bvseo-answer" data-answerid="7864159">
Hi Anaiusjsisjsisb! Thank you for choosing Holmes&reg;️. We are more than happy to assist you with your inquiry. The humidifier model HM827TG only has two removable parts which are the water tank and the base. We do not encourage disassembling other parts. Clean the base by partially filling it with one 8-oz cups of undiluted white vinegar. Leave this solution in the tank for 20 minutes, while cleaning all interior surfaces with a soft brush. Gently scrub the area around the transducer with a soft brush. Remove the scale by wiping the entire base with a cloth dampened with undiluted white vinegar. We hope this information helps. Thank you and have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-03-06</div>
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<div class="bvseo-question-answer" data-questionid="8682790">
<h2 class="bvseo-question">
Where does the big rubber ring go mine is sitting in the bottom part
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<div class="bvseo-author">Asked by: francyepants</div>
<div class="bvseo-answer" data-answerid="7771466">
Hi francyepants! Thank you for choosing Holmes&reg;️. We hope you are healthy and staying safe. We are more than happy to assist you with your inquiry today. The rubber ring is placed on the base of the humidifier or the bottom. We hope this information helps. Thank you and have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-12-29</div>
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<div class="bvseo-question-answer" data-questionid="8105328">
<h2 class="bvseo-question">
Is it possible to buy a replacement tank for this model? My son bumped his off a table and it cracked. Thanks!
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<div class="bvseo-author">Asked by: Boymomproblems</div>
<div class="bvseo-answer" data-answerid="7454014">
Hi Boymomproblems! Thank you for reaching Holmes&reg;️ and for letting us know about your concern. We apologize to inform you that the tank for humidifier model HM827TG is non-replaceable. This means that there is no available replacement tank for this model. We apologize once again. Hope you have a good one!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-05-11</div>
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<div class="bvseo-question-answer" data-questionid="8086550">
<h2 class="bvseo-question">
Hi! &nbsp;I have had this product for 1.5 years, but only started using nightly starting from a month ago. &nbsp;It sopped working today. &nbsp;The fan is on, but no mist comes out. &nbsp;The volume is on high (light is green). &nbsp;Cleaned per instructions daily. &nbsp;Any idea?
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<div class="bvseo-author">Asked by: AMNY65</div>
<div class="bvseo-answer" data-answerid="7433845">
Hi AMNY65! Thank you for choosing Holmes&reg;️. We are sorry to know that your humidifier is not producing mist. Clearly, this is not the situation that we want you to experience. We want to help you in resolving this matter. Please clean the unit as stated in the user manual. Kindly check for any obstruction, check also if the parts are firmly positioned in place, replace or reposition the ring and tighten the cap, and use cool water only. If the problem persists, please don't hesitate to reach out to us by visiting the Contact Us page of this website. We're here for you Monday to Friday from 10:00 am till 6:00 pm EST. Our product specialists will be more than happy to help you. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-27</div>
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<div class="bvseo-question-answer" data-questionid="8031737">
<h2 class="bvseo-question">
After filling my humidifier and turning it on, it makes a loud sound and won&rsquo;t stop until I turn it on and off many times. What am I doing wrong?&nbsp;
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<div class="bvseo-author">Asked by: Kpsalnala28</div>
<div class="bvseo-answer" data-answerid="7413340">
Hi Kpsalnala28! Thank you for choosing Holmes&reg;️. We are sorry to know that your humidifier started to make a loud sound. Clearly, this is not the situation that we want you to experience. We want to help you in resolving this matter. Please clean the unit as stated in the user manual. Kindly check for any obstruction and if the parts are firmly positioned in place. Also make sure that the unit sits on a flat surface. If the problem persists, please don't hesitate to reach out to us by visiting the Contact Us page of this website. We're here for you Monday to Friday from 10:00 am till 6:00 pm EST. Our product specialists will be more than happy to help you. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-04-13</div>
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<div class="bvseo-question-answer" data-questionid="7354296">
<h2 class="bvseo-question">
The filler cap refuses to open. The cap is too tight. I have tried the liquid soap can&rsquo;t get it to unscrew.
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<div class="bvseo-author">Asked by: Taina</div>
<div class="bvseo-answer" data-answerid="6668345">
Hi there, Taina! We hope you are healthy and staying safe. We want to ensure that you are enjoying the full benefits of your Holmes humidifier and we are happy to help you with it. For assistance, please send us a message by going to our Contact Us page. Our product specialists will be more than happy to help you. Thanks!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-02-07</div>
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