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<div class="bvseo-question-answer" data-questionid="8412808">
<h2 class="bvseo-question">
Can you wash the filter?
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<div class="bvseo-author">Asked by: Vipertoast</div>
<div class="bvseo-answer" data-answerid="7567201">
Hi there, Vipertoast! Thank you for choosing Holmes&reg;️. We hope you are healthy and safe. We apologize to inform you that the HAPF360 is not designed to be washed and be reused since it is not a permanent filter. For further assistance in regards to replacement filter, please reach out to us by visiting the Contact Us page of this website. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Thank you and have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-08-08</div>
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<div class="bvseo-question-answer" data-questionid="8409656">
<h2 class="bvseo-question">
How much does this cost to run a day?
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<div class="bvseo-author">Asked by: BriannaL</div>
<div class="bvseo-answer" data-answerid="7567169">
Hi there BriannaL! Thank you for choosing Holmes&reg;️. We hope you are healthy and safe. The HAP360 is Energy Star rated and meets strict energy efficient guidelines set by the US EPA; the energy efficiency of the ENERGY STAR qualified model is measured based on a ratio between the model&rsquo;s CADR for dust and the electrical energy it consumes, or CADR/Wattage. The wattage of this air purifier is 30 while the CADR or Clean Air Delivery Rate is 100. We hope this information helps. Thank you and have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-11-25</div>
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<div class="bvseo-question-answer" data-questionid="8393568">
<h2 class="bvseo-question">
Does this purifier remove COVID-19 from the air? How long does it take for this purifier to clean a bedroom?
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<div class="bvseo-author">Asked by: Mimi_</div>
<div class="bvseo-answer" data-answerid="7552243">
Hi there, Mimi_! Thank you for choosing Holmes&reg;️. We are more than happy to assist you with your concern today. There were no tests that confirms HAP360 as an effective air purifier in eliminating COVID-19. The Clean Air Delivery Rate (CADR) of this air purifier is 100 for medium rooms up to 155 sq. ft. CADR is a metric that was developed as a way of measuring the performance of residential air purifiers. The CADR rating reflects the volume of air in CFM (cubic feet per minute) that is cleaned of particles of certain sizes. We hope this information helps. Have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-26</div>
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<div class="bvseo-question-answer" data-questionid="7782497">
<h2 class="bvseo-question">
Does this create ozone and is it safe for my cat?&nbsp;
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<div class="bvseo-author">Asked by: Adds05</div>
<div class="bvseo-answer" data-answerid="7536943">
Hi Adds05! Thank you for choosing Holmes&reg;️. We hope you are staying healthy and safe. We understand that you want to know if the air purifier model HAP360 create ozone. We are more than happy to assist. Upon checking, the air purifier has ionizer option. The ionizer in this appliance produces less ozone than the UL established limits of 50ppb. However, in high concentrations, ozone can be harmful to birds and small pets. To prevent ozone buildup, we suggest using the ionizer in well ventilated areas with the fan on. I hope this information helps. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-13</div>
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<div class="bvseo-question-answer" data-questionid="7838686">
<h2 class="bvseo-question">
Does this have replacement filters? I have an older model Holmes egg-shaped filter that doesn&rsquo;t have replaceable filters.
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<div class="bvseo-author">Asked by: Nancy_P</div>
<div class="bvseo-answer" data-answerid="7529776">
Hi Nancy P! Thank you for choosing Holmes&reg;️. I hope you are staying healthy and safe. I understand that you want to know if the unit model HAP360W does have a replacement filter. I am more than happy to assist. Upon checking, the air purifier model HAP360W has a replaceable filter and it is advisable to replace every 12 months depending on your usage. I hope this information helps. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-07</div>
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<div class="bvseo-question-answer" data-questionid="8273721">
<h2 class="bvseo-question">
I bought this unit 2 days ago. On high it&rsquo;s very loud.. Power button light stays on when powered off. Is it supposed to be on???
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<div class="bvseo-author">Asked by: Carm</div>
<div class="bvseo-answer" data-answerid="7460176">
Hi Carm! Thank you for contacting Holmes&reg;️. We are sorry to hear that your air purifier seems very loud on high setting. Clearly this is not that situation we want you to experience. We want you to know that getting to the bottom of this is just as important to us, as it is to you. Kindly make sure to remove the plastic bag from the filter. Please make sure all parts are firmly positioned in place. Position the unit in the room, at least 12 inches away from the wall or any other furniture. Kindly ensure the bottom/filter door is securely fastened to the base of the unit. The light indicators shall be turned off when the sir purifier is turned off as well. If this will still malfunction, please reach out to the retailer for the return and replacement of this unit of you may also directly contact us through the Contact Us page on our website, so that we can gather the details of your unit and check its warranty. Stay safe and healthy!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-05-16</div>
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<div class="bvseo-question-answer" data-questionid="8006087">
<h2 class="bvseo-question">
I used this for the first time today and it has a really strong smell. It instantly made my throat irritated. What is this?&nbsp;
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<div class="bvseo-author">Asked by: EarlyMandi25</div>
<div class="bvseo-answer" data-answerid="7415642">
Hi EarlyMandi25! Thank you for reaching Holmes. We apologize to know that your air purifier irritated your throat on the first use. Here's an clear explanation of this situation. When the plastic is initially being molded, it gives off intense fumes that may remain inside the product even after it's been packaged to sell. These fumes can also reemerge when the air purifier is hooked up to electricity. Ideally, the smell of plastic coming from an air purifier should dissipate after a few uses. This is normal, and any such bad smell should subside within the first few weeks of usage. If the unit will still be the same after a couple of usage, please directly contact Holmes&reg;️ so that we can gather the details of your air purifier and check the warranty. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-01-06</div>
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<div class="bvseo-question-answer" data-questionid="8002150">
<h2 class="bvseo-question">
When the filter needs replacement does the lite come on and stay on is that how you know?
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<div class="bvseo-author">Asked by: rumblin wings</div>
<div class="bvseo-answer" data-answerid="7415034">
Hi! Thank you for reaching Holmes. We understand that you would like to know if you air purifier indicates when the filter needs to be changed. Your unit, HAP360, has a special feature called the Filter Replacement Indicator light (filter icon), it starts blinking when it is time to replace the filter. You shall need to replace the True HEPA (type J) filter with a new one in this case. If there's anything we can do to assist you, please don't hesitate to reach out to us by visiting the Contact Us page of this website. We're here for you Monday to Friday from 10:00 am till 6:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-11</div>
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<div class="bvseo-question-answer" data-questionid="7650399">
<h2 class="bvseo-question">
Where can I find the user manual? I don&rsquo;t understand the lights and symbols on this device. There was no user manual in my box
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<div class="bvseo-author">Asked by: Lapafe</div>
<div class="bvseo-answer" data-answerid="6935232">
I was able to call the Holmes Appliance number and they emailed me the manual.&nbsp;
<div class="bvseo-author">Answered by: wendyb125</div>
<div class="bvseo-pubdate">Date published: 2023-01-03</div>
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<div class="bvseo-question-answer" data-questionid="7686323">
<h2 class="bvseo-question">
What does this model weigh and is it noisy?
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<div class="bvseo-author">Asked by: Bert19</div>
<div class="bvseo-answer" data-answerid="6885017">
It is very lightweight and is not noisy unless you have it on the High setting. Even then, it sounds like a white noise machine. There is a Sleep setting that is very soft/ low.
<div class="bvseo-author">Answered by: Lll4444</div>
<div class="bvseo-pubdate">Date published: 2021-08-07</div>
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<div class="bvseo-question-answer" data-questionid="9627478">
<h2 class="bvseo-question">
Hi I saw your description says this air purifier(HAP360) has a CADR of 100 but the filter has 3 different fan speeds .could you clarify which fan speed has the CADR of 100 and if possible explain what the CADR is for the other two fan speeds. Thank You!
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<div class="bvseo-author">Asked by: Daniell</div>
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<div class="bvseo-question-answer" data-questionid="9696713">
<h2 class="bvseo-question">
How do you turn off the ionizer if you don&rsquo;t want to use that option. I have a small child and worry it may not be healthy for him.
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<div class="bvseo-author">Asked by: Anonymous</div>
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<div class="bvseo-question-answer" data-questionid="9923826">
<h2 class="bvseo-question">
The touch pad not working any more. Anyone know why? I cleaned it out and replaced the filter.
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<div class="bvseo-author">Asked by: Mel4739</div>
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<div class="bvseo-question-answer" data-questionid="9540186">
<h2 class="bvseo-question">
Does it give off ozone which is dangerous for your lungs?
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<div class="bvseo-author">Asked by: Ladydi1</div>
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