Product FAQs


Are filters covered by the warranty?

No. Filters should be changed as regular maintenance for optimal performance of the unit and are therefore not covered by warranty.

Will the Holmes® brand perform routine inspections and cleaning?

Only units that are defective in material and workmanship are covered under the limited warranty provisions. Jarden Consumer Solutions does not provide routine inspection and cleaning services. Please refer to the user manual for specific instructions on how to perform these tasks.

Can I exchange my unit for a different model or upgrade?

Warranty replacements are only for the model purchased. Upgrades and exchanges are not available.

Does the Holmes® brand have walk-in repair service centers?

Units under warranty may need to be returned directly to Sunbeam Products, Inc consumer service department for repair or replacement. No other service center is authorized to handle warranty claims on Sunbeam Products, Inc's behalf. Please contact our Customer Service team for more information.

How long does it take to receive a replacement unit?

Expect to receive a replacement approximately 2-3 weeks after our Customer Service team receives the unit under warranty.

Is my product still under warranty?

Check your user manual for the unit's specific warranty time period. If your proof of purchase is less than the warranty length your unit is still under warranty. If you no longer have your user manual, you can find it online in our Manuals section or you may contact our Customer Service team.

What if I do not have proof of purchase or a sales receipt?

Proof of purchase is required to determine if a unit is under warranty. For special circumstances, please contact our Customer Service team.

What if you no longer make my unit?

At our discretion, Sunbeam Products, Inc will repair or replace any unit under warranty with the same model or one of equal or greater value if your specific model is no longer available.

What is covered under the warranty?

The limited warranty covers defects in materials and workmanship for all parts of the product, excluding filters & accessories. Damage from misuse, improper installation, alteration of the product and accidental breakage are not covered. Check your specific warranty for complete coverage information. If you are still unsure if your unit is covered, contact us for further verification before returning your unit.

What is proof of purchase?

Either an itemized sales receipt showing the specific model purchased or an invoice for the product is the only acceptable proof of purchase. Credit card statements, cancelled checks, hand written receipts are not acceptable forms of proof for warranty purposes.