Holmes® and Bionaire® Tower Heater Fans

If you purchased one of the tower heater fans listed above, stop using the heater immediately.

These products were manufactured between July 2004 and November 2004.

Please follow the steps below to determine if your tower heater fan is subject to recall and eligible for replacement.
Step 1:
Locate the Model Number on your heater to ensure it is one of the following models: HFH6498, HFH6500, HFH6500TG, or BFH3530.
  • The Model Number can be found on the silver UL label located on the bottom of the heater (see image below).
  • Holmes UL Label
Step 2:
If you are in possession of a recalled model listed in Step 1, contact us at 1-800-593-4269 to confirm your eligibility and register for a replacement heater.
Step 3 (if eligible):
If it is determined that you are eligible for a replacement heater; unplug your heater and cut the plug off of your power cord.
Step 4 (if eligible):
Mail the following to the address provided below:
  • The plug which was cut off of the power cord.
  • A 3x5 index card with your name, mailing address, home telephone number, model number, and product color.

Addressed to:

  • Attention: Heater Recall Center
  • 4110 Premier Drive
  • Suite 101
  • High Point, NC 27265
Step 5 (if eligible):
Once your plug has been received and your registration confirmed, your replacement heater will be shipped within 2-3 weeks. We apologize for any inconvenience this may have caused.