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<div class="bvseo-question-answer" data-questionid="7251506">
<h2 class="bvseo-question">
My refill light is stuck on. What do I need to do to fix it so that it works again? Also, if O need a part, where can I get it?
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<div class="bvseo-author">Asked by: Dalmatian Girl</div>
<div class="bvseo-answer" data-answerid="6538562">
Thank you for your question. We want to ensure that you are enjoying the full benefits of the unit and we are happy to help you with it. For assistance, please send us a message by clicking this link: https://www.holmesproducts.com/support/contact-us
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-01-28</div>
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<div class="bvseo-question-answer" data-questionid="7221601">
<h2 class="bvseo-question">
I purchased this unit two weeks ago and it had been working fine. All of sudden it would not longer turn on (no lights at all). The unit was half full of water when it stopped working. I no longer have the receipt. What can I do to fix this problem?
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<div class="bvseo-author">Asked by: Anonymous</div>
<div class="bvseo-answer" data-answerid="6509549">
We understand that your ultrasonic humidifier, and we are very sorry for the inconvenience this has caused you. That is not typical for our fans and we'd like to make this right for you. Have you tried power-cycling the unit or plugging it in a different power outlet? Please check the user manual of your humidifier for the warranty information. For further assistance, please send us a message by clicking this link: https://www.holmesproducts.com/support/contact-us
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-01-18</div>
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<div class="bvseo-question-answer" data-questionid="7207301">
<h2 class="bvseo-question">
Where can I buy the demineralization cartridge at to be able to replace it
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<div class="bvseo-author">Asked by: BBELL</div>
<div class="bvseo-answer" data-answerid="6498402">
Thank you so much for your question. For help in getting a demineralization cartridge, please reach out to us at our toll-free number 1-800-546-5637. For your convenience, our Consumer Care Team is available Mon-Fri 9 am-5 pm, EST. You can also email us at Holmesconsumercare@newellco.com. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-02-11</div>
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<div class="bvseo-question-answer" data-questionid="7187067">
<h2 class="bvseo-question">
Are you supposed to see mist coming out? We do not see anything &amp; the water level has not changed in the past 2 days
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<div class="bvseo-author">Asked by: Frustrating 000</div>
<div class="bvseo-answer" data-answerid="6473190">
Thank you for reaching out and we apologize for the inconvenience. We want to ensure that you are enjoying the full benefits of the unit and we are happy to help you with it. For assistance, please call us at 1-800-546-5637. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-01-05</div>
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<div class="bvseo-question-answer" data-questionid="7165393">
<h2 class="bvseo-question">
I have an old model Holmes HM5250 and it seems to take twice as long to use up a tank of water. I think the element needs replacing. Do you have parts for this model? The only other #'s I can find are 1300, E91919. Thanks!
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<div class="bvseo-author">Asked by: Artr</div>
<div class="bvseo-answer" data-answerid="6472302">
Hi, Artr! Thank you for reaching out. We want to ensure that you are enjoying the full benefits of the unit and we are happy to help you with it. For assistance, please call us at 1-800-546-5637. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-12-01</div>
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<div class="bvseo-question-answer" data-questionid="7142448">
<h2 class="bvseo-question">
I lost the paperwork that describes the weekly cleaning. &nbsp;I &nbsp;found a discussion board where you indicated it could be obtained by going to&nbsp;https://www.holmesproducts.com/customerservicecontact?cid=contactus Get the message: Page can't be found
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<div class="bvseo-author">Asked by: Ken Ruhland</div>
<div class="bvseo-answer" data-answerid="6436256">
Hi there! Thanks for reaching out to us. We will be more than happy to give you a copy of the manual. For further assistance, please reach out to us at 1-800-323-9519 or email us at crockpotconsumercare@newellco.com. We are open from Monday to Friday 9 am to 5 pm EST. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-12-01</div>
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<div class="bvseo-question-answer" data-questionid="7141391">
<h2 class="bvseo-question">
I purchased a Holmes humidifier a few years ago. It came with four humidifier enhancement tablets. Where can I purchase more of these scented tablets?
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<div class="bvseo-author">Asked by: Tracey Tiny</div>
<div class="bvseo-answer" data-answerid="6436244">
Thank you for your interest in buying our products. We regret to inform you that this item is currently unavailable and we have yet to receive information as to when it will be released back in the market. Please be advised that you may still continue purchasing our products from our retail partners both online and physical stores.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-12-01</div>
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<div class="bvseo-question-answer" data-questionid="7118243">
<h2 class="bvseo-question">
what is Model Number?
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<div class="bvseo-author">Asked by: Truuthteller</div>
<div class="bvseo-answer" data-answerid="6434914">
Hi there! Thanks for reaching out to us. We will be more than happy to answer your question. The model number of this unit is HUL9500. Thank you so much for your inquiry and have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-12-18</div>
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