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Does this create ozone and is it safe for my cat?&nbsp;
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<div class="bvseo-author">Asked by: Adds05</div>
<div class="bvseo-answer" data-answerid="7536943">
Hi Adds05! Thank you for choosing Holmes&reg;️. We hope you are staying healthy and safe. We understand that you want to know if the air purifier model HAP360 create ozone. We are more than happy to assist. Upon checking, the air purifier has ionizer option. The ionizer in this appliance produces less ozone than the UL established limits of 50ppb. However, in high concentrations, ozone can be harmful to birds and small pets. To prevent ozone buildup, we suggest using the ionizer in well ventilated areas with the fan on. I hope this information helps. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-13</div>
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<div class="bvseo-question-answer" data-questionid="7838686">
<h2 class="bvseo-question">
Does this have replacement filters? I have an older model Holmes egg-shaped filter that doesn&rsquo;t have replaceable filters.
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<div class="bvseo-author">Asked by: Nancy_P</div>
<div class="bvseo-answer" data-answerid="7529776">
Hi Nancy P! Thank you for choosing Holmes&reg;️. I hope you are staying healthy and safe. I understand that you want to know if the unit model HAP360W does have a replacement filter. I am more than happy to assist. Upon checking, the air purifier model HAP360W has a replaceable filter and it is advisable to replace every 12 months depending on your usage. I hope this information helps. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-07</div>
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<div class="bvseo-question-answer" data-questionid="8273721">
<h2 class="bvseo-question">
I bought this unit 2 days ago. On high it&rsquo;s very loud.. Power button light stays on when powered off. Is it supposed to be on???
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<div class="bvseo-author">Asked by: Carm</div>
<div class="bvseo-answer" data-answerid="7460176">
Hi Carm! Thank you for contacting Holmes&reg;️. We are sorry to hear that your air purifier seems very loud on high setting. Clearly this is not that situation we want you to experience. We want you to know that getting to the bottom of this is just as important to us, as it is to you. Kindly make sure to remove the plastic bag from the filter. Please make sure all parts are firmly positioned in place. Position the unit in the room, at least 12 inches away from the wall or any other furniture. Kindly ensure the bottom/filter door is securely fastened to the base of the unit. The light indicators shall be turned off when the sir purifier is turned off as well. If this will still malfunction, please reach out to the retailer for the return and replacement of this unit of you may also directly contact us through the Contact Us page on our website, so that we can gather the details of your unit and check its warranty. Stay safe and healthy!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-05-16</div>
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<div class="bvseo-question-answer" data-questionid="8006087">
<h2 class="bvseo-question">
I used this for the first time today and it has a really strong smell. It instantly made my throat irritated. What is this?&nbsp;
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<div class="bvseo-author">Asked by: EarlyMandi25</div>
<div class="bvseo-answer" data-answerid="7415642">
Hi EarlyMandi25! Thank you for reaching Holmes. We apologize to know that your air purifier irritated your throat on the first use. Here's an clear explanation of this situation. When the plastic is initially being molded, it gives off intense fumes that may remain inside the product even after it's been packaged to sell. These fumes can also reemerge when the air purifier is hooked up to electricity. Ideally, the smell of plastic coming from an air purifier should dissipate after a few uses. This is normal, and any such bad smell should subside within the first few weeks of usage. If the unit will still be the same after a couple of usage, please directly contact Holmes&reg;️ so that we can gather the details of your air purifier and check the warranty. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2023-01-06</div>
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<div class="bvseo-question-answer" data-questionid="8002150">
<h2 class="bvseo-question">
When the filter needs replacement does the lite come on and stay on is that how you know?
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<div class="bvseo-author">Asked by: rumblin wings</div>
<div class="bvseo-answer" data-answerid="7415034">
Hi! Thank you for reaching Holmes. We understand that you would like to know if you air purifier indicates when the filter needs to be changed. Your unit, HAP360, has a special feature called the Filter Replacement Indicator light (filter icon), it starts blinking when it is time to replace the filter. You shall need to replace the True HEPA (type J) filter with a new one in this case. If there's anything we can do to assist you, please don't hesitate to reach out to us by visiting the Contact Us page of this website. We're here for you Monday to Friday from 10:00 am till 6:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-11</div>
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<div class="bvseo-question-answer" data-questionid="7650399">
<h2 class="bvseo-question">
Where can I find the user manual? I don&rsquo;t understand the lights and symbols on this device. There was no user manual in my box
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<div class="bvseo-author">Asked by: Lapafe</div>
<div class="bvseo-answer" data-answerid="6935232">
I was able to call the Holmes Appliance number and they emailed me the manual.&nbsp;
<div class="bvseo-author">Answered by: wendyb125</div>
<div class="bvseo-pubdate">Date published: 2023-01-03</div>
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<div class="bvseo-question-answer" data-questionid="7686323">
<h2 class="bvseo-question">
What does this model weigh and is it noisy?
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<div class="bvseo-author">Asked by: Bert19</div>
<div class="bvseo-answer" data-answerid="6885017">
It is very lightweight and is not noisy unless you have it on the High setting. Even then, it sounds like a white noise machine. There is a Sleep setting that is very soft/ low.
<div class="bvseo-author">Answered by: Lll4444</div>
<div class="bvseo-pubdate">Date published: 2021-08-07</div>
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