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<h2 class="bvseo-question">
How do I get the replacement filters
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<div class="bvseo-author">Asked by: Anne28</div>
<div class="bvseo-answer" data-answerid="6165165">
Hello Anne28! We understand that you are looking for a replacement filter for your Holmes Smoke Grabber Ashtray. For help in obtaining the replacement filter that you need, please send us a message by visiting our contact us page: https://www.holmesproducts.com/customerservicecontact?cid=contactus
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-08-17</div>
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<div class="bvseo-question-answer" data-questionid="6637770">
<h2 class="bvseo-question">
How do you change the filter? Is it already in the device when you get it?
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<div class="bvseo-author">Asked by: nonicknameforme</div>
<div class="bvseo-answer" data-answerid="6059089">
Hello! Thank you for taking the time to reach out to us. To install or replace filters, grasp both sides of the grill and pull down, away from the lid. Remove the plastic wrapping from filter and place filter inside grill (white side facing up) and snap back into place. A newly bought Smoke Grabber Ashtray usually includes a free filter, please make sure to remove the filter from plastic packaging before placing it in the ashtray. If you need further assistance, kindly give us a call at 1-800-253-2764. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to assist you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-06-09</div>
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<h2 class="bvseo-question">
Please explain or tell me where I can find your warranty information on this product.
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<div class="bvseo-author">Asked by: KATKEL</div>
<div class="bvseo-answer" data-answerid="6023536">
Hello, Katkel! Thanks for reaching out! For further assistance regarding the warranty information of your item, kindly give us a call at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-19</div>
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<div class="bvseo-question-answer" data-questionid="6583508">
<h2 class="bvseo-question">
How do I get filters for smokeless ashtrY?
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<div class="bvseo-author">Asked by: Sukey</div>
<div class="bvseo-answer" data-answerid="6018252">
Hello, Sukey! We understand that you are looking for a replacement filter for your smoke grabber. For assistance regarding replacement part that you need, please call us at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-15</div>
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<div class="bvseo-question-answer" data-questionid="6374260">
<h2 class="bvseo-question">
How do I change the batteries
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<div class="bvseo-author">Asked by: Shesheleeleec</div>
<div class="bvseo-answer" data-answerid="6017537">
Hello, Shesheleeleec! Thanks for reaching out! For more information regarding this product, kindly give us a call at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-06-09</div>
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<div class="bvseo-question-answer" data-questionid="6298861">
<h2 class="bvseo-question">
Does this unit have an ionizer?
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<div class="bvseo-author">Asked by: Mimi1102</div>
<div class="bvseo-answer" data-answerid="6012527">
Hello! Thank you for your inquiry. Unfortunately, this unit does not come with the optional ionizer feature. This air purifier unit is specially made to help clear the air of smoke and odor from cigarettes and cigars. For direct and immediate assistance, you may give us a call at 1-800-253-2764. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.holmesproducts.com/customerservicecontact?cid=contactus. We will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-12</div>
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<div class="bvseo-question-answer" data-questionid="6442459">
<h2 class="bvseo-question">
Does it run off to DC in the car or Outlet
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<div class="bvseo-author">Asked by: Shawnhawk</div>
<div class="bvseo-answer" data-answerid="5997956">
Hello! Thank you for your question. To avoid fire or shock hazard, plug the smoke grabber ashtray directly into a 120V AC electrical outlet. This unit can also be powered by two (2) &ldquo;D&rdquo; batteries. For direct and immediate assistance, you may give us a call at 1-800-253-2764. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.holmesproducts.com/customerservicecontact?cid=contactus. We will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-10</div>
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<div class="bvseo-question-answer" data-questionid="6518116">
<h2 class="bvseo-question">
What to do if brand new ashtray does not work, batteries are good I've check the connection lines nothing seems to get it to work. I've used these ashtrays for years and never had this proble.
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<div class="bvseo-author">Asked by: drcb</div>
<div class="bvseo-answer" data-answerid="5996007">
Oh no! That is definitely not the kind of experience that we want you to have. Our smoke grabber ashtray was made with the highest quality materials and we expect them to last. We would love the opportunity to restore your faith in us. Kindly give us a call at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-04</div>
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<div class="bvseo-question-answer" data-questionid="6439786">
<h2 class="bvseo-question">
How often do I change the filter of this unit
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<div class="bvseo-author">Asked by: Judie1960</div>
<div class="bvseo-answer" data-answerid="5992328">
Hello! Thank you for your question. Filter life may vary, depending on how much you use the product. For this particular filter, we recommend changing it every 60 to 90 days. If you need further assistance, kindly give us a call at 1-800-253-2764. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link: https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-10</div>
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<div class="bvseo-question-answer" data-questionid="6255506">
<h2 class="bvseo-question">
Where does the red wire connect on left side of ashtray that makes the fan operate?
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<div class="bvseo-author">Asked by: Amc63</div>
<div class="bvseo-answer" data-answerid="5991695">
Hello, Amc63! Thank you for reaching out. For assistance regarding your concern, please call us at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-01</div>
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<div class="bvseo-question-answer" data-questionid="6263316">
<h2 class="bvseo-question">
how many volts is it
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<div class="bvseo-author">Asked by: Jimmy the cutter</div>
<div class="bvseo-answer" data-answerid="5988226">
Hello, Jimmy the cutter! Thank you for reaching out. This unit uses 120 Volts.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-04-29</div>
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<div class="bvseo-question-answer" data-questionid="6266498">
<h2 class="bvseo-question">
Can I buy a filter holder for my ashtray, it&rsquo;s black and has vents to hold the filter snap into place, mine got thrown out by mistake&nbsp;
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<div class="bvseo-author">Asked by: Donna L</div>
<div class="bvseo-answer" data-answerid="5988181">
Hello, Donna L! Thank you for reaching out. For assistance regarding the replacement part that you need, please call us at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-10</div>
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<div class="bvseo-question-answer" data-questionid="6093412">
<h2 class="bvseo-question">
Could you please make a smoke grabbing ashtray with an on off switch !!i have bought 4 of your ashtrays and they break within weeks &nbsp;they are then too hard to deal with !!&nbsp;
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<div class="bvseo-author">Asked by: CiscoD</div>
<div class="bvseo-answer" data-answerid="5983563">
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Holmes as we have been manufacturing high-quality products for decades and we expect them not just to last but to provide your well-deserved comfort. Please don't hesitate to contact us at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-04-27</div>
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<div class="bvseo-question-answer" data-questionid="6053556">
<h2 class="bvseo-question">
I ordered 3 of these, with filters. &nbsp;One doesn't shut off when the lid is closed, one doesn't shut off unless you remove a battery, and one doesn't work at all. &nbsp;Do you have a more reliable product?
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<div class="bvseo-author">Asked by: Beedle</div>
<div class="bvseo-answer" data-answerid="5982713">
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Holmes as we have been manufacturing high-quality products for decades and we expect them not just to last but to provide your well-deserved comfort. Please don't hesitate to contact us at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat and email by clicking this link https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-10</div>
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<div class="bvseo-question-answer" data-questionid="5119989">
<h2 class="bvseo-question">
How big of room can you use it in
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<div class="bvseo-author">Asked by: Stacy62</div>
<div class="bvseo-answer" data-answerid="4796539">
The Holmes&reg; Smoke Grabber&reg; Ashtray works best in a small room up to 155 square feet. Thank you.
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2020-05-10</div>
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<div class="bvseo-question-answer" data-questionid="5053675">
<h2 class="bvseo-question">
Where can I buy a replacement filter? How do you change the batteries?
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<div class="bvseo-author">Asked by: Lollylolly</div>
<div class="bvseo-answer" data-answerid="4755188">
The HAPF7 filter is available at Walmart and this website as well as other retailers. Thank you. https://www.holmesproducts.com/filters/air-purifier-filters/holmes-hapf7--h--smoke-grabber-filter/HAPF7-U8.html/?src=17ZS
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2019-10-14</div>
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<div class="bvseo-question-answer" data-questionid="5031261">
<h2 class="bvseo-question">
tried to order..no luck...why?
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<div class="bvseo-author">Asked by: wick</div>
<div class="bvseo-answer" data-answerid="4744777">
For order assistance, please contact us using the link below and we would be happy to assist you. For a quick response, please live chat with us. https://www.holmesproducts.com/contactus?cid=contact-us/?src=17ZS
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2019-04-13</div>
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<div class="bvseo-question-answer" data-questionid="4757304">
<h2 class="bvseo-question">
What is Walmarts Identification number for Holmes Smoke Grabber Ashtray ???
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<div class="bvseo-author">Asked by: Catlady</div>
<div class="bvseo-answer" data-answerid="4147895">
Please contact Walmart to request their identification number. Thank you.
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2019-04-13</div>
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<div class="bvseo-question-answer" data-questionid="4524876">
<h2 class="bvseo-question">
How often does the filter need replacing
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<div class="bvseo-author">Asked by: Kenkgb</div>
<div class="bvseo-answer" data-answerid="3993563">
The filter will need to be changed every 1 to 3 months depending on usage. Thank you.
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2020-03-16</div>
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<div class="bvseo-question-answer" data-questionid="4445170">
<h2 class="bvseo-question">
Can I get a replacement grill or whatever the plastic piece that holds the filter is called?
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<div class="bvseo-author">Asked by: Matthew</div>
<div class="bvseo-answer" data-answerid="3935966">
The grill is not available a s replacement part. We apologize for the inconvenience. For assistance, please contact us using the link below. For fast assistance, please click the live chat button. https://www.holmesproducts.com/contactus?cid=contact-us/?src=17ZS
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2019-04-13</div>
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<div class="bvseo-question-answer" data-questionid="4388584">
<h2 class="bvseo-question">
I bought this today at Walmart and set it up correctly. It only kicks on when it's closed and then turns off when I open it which is the opposite of what it should be doing. Anyway to fix this?
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<div class="bvseo-author">Asked by: Madilynn2810</div>
<div class="bvseo-answer" data-answerid="3892356">
Thank you for the constructive feedback. We strive for all of our consumers to have the best experience possible. Our product team will be interested in you comments. Please feel free to contact us with any further questions or concerns. You can, easily, contact us again, through the link below. https://www.holmesproducts.com/contactus?cid=contact-us
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2020-02-08</div>
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<div class="bvseo-question-answer" data-questionid="4378539">
<h2 class="bvseo-question">
do you have any older models for purchase, and where?
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<div class="bvseo-author">Asked by: lingo</div>
<div class="bvseo-answer" data-answerid="3882311">
No, we do not have any older models for purchase. This is the only Holmes&reg; Smoke Grabber&reg; Ashtray model that we have available. Thank you.
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2019-04-13</div>
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<div class="bvseo-question-answer" data-questionid="4206329">
<h2 class="bvseo-question">
Bought this a little over a year ago. Never used it but just now taking it out of the package but no directions on how the filter goes in correctly???
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<div class="bvseo-author">Asked by: Fazio</div>
<div class="bvseo-answer" data-answerid="3781493">
The replaceable charcoal filter fits inside the grill under the lid. To install, First, grasp both sides of the grill and pull down, away from lid. Then, remove plastic wrapping from filter. Finally, place filter inside grill (white side facing up) and snap back into place. There is a link to the owner's manual of this unit, below. Thank you for your inquiry. http://www.holmesproducts.com/on/demandware.static/-/Sites-holmes-products-Library/default/dw09228d9e/documents/instruction-manuals/HAP75_HAP76-UC_03EFM1%20(1)%20Smoke%20Grabber.pdf
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2019-04-29</div>
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<div class="bvseo-question-answer" data-questionid="4133061">
<h2 class="bvseo-question">
How can we buy this ashtray?
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<div class="bvseo-question-detail">
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<div class="bvseo-author">Asked by: Ivansho</div>
<div class="bvseo-answer" data-answerid="3730191">
Unfortunately, as of this writing, we are out of stock of the Smoke Grabber Ashtray. We apologize for the inconvenience.
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2018-01-31</div>
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<div class="bvseo-question-answer" data-questionid="4128719">
<h2 class="bvseo-question">
How do I add NEWYEAR code?
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<div class="bvseo-question-detail">
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<div class="bvseo-author">Asked by: Con76</div>
<div class="bvseo-answer" data-answerid="3727705">
Unfortunately, this product is currently out of stock. If it were in stock, you could add it to your cart and then apply the code. I apologize for the inconvenience.
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2018-01-19</div>
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<div class="bvseo-question-answer" data-questionid="4032052">
<h2 class="bvseo-question">
I just ordered this ashtray. &nbsp;Now I'm wondering if it will come with the a/c adapter. &nbsp;If not, may I order one?
</h2>
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<div class="bvseo-author">Asked by: Toby22</div>
<div class="bvseo-answer" data-answerid="3627953">
An A/C adapter is not included and not available to purchase for this model. It is powered by two &ldquo;D&rdquo; batteries. Thank you for your question.
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2020-02-08</div>
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<div class="bvseo-question-answer" data-questionid="4024027">
<h2 class="bvseo-question">
What about smoke that is released from the person.
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<div class="bvseo-author">Asked by: Studerbaker1</div>
<div class="bvseo-answer" data-answerid="3623668">
The Holmes&reg; Smoke Grabber&reg; Ashtray only grabs smoke from the ashtray, it does not grab smoke that is exhaled into the air. Thank you.
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2017-12-13</div>
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<div class="bvseo-question-answer" data-questionid="4022463">
<h2 class="bvseo-question">
do you have any with an A/C transformer vs. batteries. Your brochure shows a HAP76 unit to plug in to an A/C outlet
</h2>
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<div class="bvseo-author">Asked by: cool breeze</div>
<div class="bvseo-answer" data-answerid="3623337">
Some older models included an A/C adapter. This model is powered by two D batteries. Thank you
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2018-04-21</div>
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<div class="bvseo-question-answer" data-questionid="3967693">
<h2 class="bvseo-question">
how often do the filters have to be replaced?
</h2>
<div class="bvseo-question-detail">
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<div class="bvseo-author">Asked by: Libby321</div>
<div class="bvseo-answer" data-answerid="3601516">
The filter for this product should be changed approximately every 60-90 days, depending on frequency of use. Thank you.
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2017-12-06</div>
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<div class="bvseo-question-answer" data-questionid="3942814">
<h2 class="bvseo-question">
Is the plastic used for the ashtray fireproof please ?
</h2>
<div class="bvseo-question-detail">
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<div class="bvseo-author">Asked by: Malteser156</div>
<div class="bvseo-answer" data-answerid="3560356">
The product is fire resistant, but cannot be subject to direct heat for extended periods of time or it may melt slightly. It is recommended that you rest the cigarette on the edge so that the fire is not directly touching the tray. Thank you.
<div class="bvseo-author">Answered by: HolmesSupport</div>
<div class="bvseo-pubdate">Date published: 2017-12-05</div>
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<li data-bvseo="cp">cp_2, bvpage2n</li>
<li data-bvseo="co">co_hasquestionsanswers, tq_69</li>
<li data-bvseo="cf">loc_en_US, sid_SP_397562, prod, sort_[SortEntry(order=LAST_APPROVED_ANSWER_SUBMISSION_TIME, direction=DESCENDING)]</li>
<li data-bvseo="diagnostics">clientName_holmes</li>
</ul>
<!--end-bvseo-questions-->
<ul id="BVSEOSDK_meta" style="display: none !important;">
<li data-bvseo="sdk">bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0</li>
<li data-bvseo="sp_mt">CLOUD, getContent, 0ms</li>
<li data-bvseo="ct_st">questions, product</li>
</ul>