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<div class="bvseo-question-answer" data-questionid="8417902">
<h2 class="bvseo-question">
My air purifier keeps shutting off on its own, (it seems) my children are saying they aren't doing it. Can this product automatically shut off on its own?
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<div class="bvseo-author">Asked by: PossesedPurifier318</div>
<div class="bvseo-answer" data-answerid="7573419">
Hi there! Thank you for choosing Holmes&reg;️. We are sorry to learn that your air purifier automatically shuts off. Obviously, this is not the situation that we want you to experience. We are more than willing to help you in fixing this. Please check if unit is properly plugged in and outlet is energized, and make sure filters are properly installed and front grill is seated correctly. If the issue persist, please don't hesitate to reach out to us by visiting the Contact Us page of this website. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Thank you and have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-08-12</div>
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<div class="bvseo-question-answer" data-questionid="5645681">
<h2 class="bvseo-question">
Where do you place the febreze pad that came with this unit?
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<div class="bvseo-author">Asked by: Caligrl4oh</div>
<div class="bvseo-answer" data-answerid="7542228">
Hi Caligrl4oh! Thank you for choosing Holmes&reg;️. We are more than happy to assist you with your concern. If you are talking about the black carbon filter, it goes on top of the HEPA filter in purpose of blocking dusts that may come into the HEPA filter. This carbon filter also adds a layer of filtration in effectively purifying the air. We hope this information helps. Have a wonderful day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-18</div>
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<div class="bvseo-question-answer" data-questionid="5683704">
<h2 class="bvseo-question">
Were is the air filter dial it says it has one but I can not find it
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<div class="bvseo-author">Asked by: Meekorock</div>
<div class="bvseo-answer" data-answerid="7536887">
Hi Meekorock! Thank you for choosing Holmes&reg;️. We are more than happy to assist you with your concern. The filter reminder dial is not applicable with the air purifier model HAP9241B-TU-2. It is only applicable with air purifier models HAP9413 and HAP9425. We apologize for the confusion. We hope this information helps. Have a good one!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-13</div>
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<div class="bvseo-question-answer" data-questionid="8374155">
<h2 class="bvseo-question">
How do I order replacement filters for this machine?
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<div class="bvseo-author">Asked by: Kathleen M</div>
<div class="bvseo-answer" data-answerid="7536515">
Hi Kathleen M! Thank you for choosing Holmes&reg;️. We hope you are staying healthy and safe. We understand that you want to know how to order the replacement filter for your air purifier. We are more than happy to assist. Upon checking, the filter replacement is available to our online retailers like (Walmart, Amazon, Target, best buy and other online stores). Kindly use the filter model to search the availability to our online retailers. Here are the compatible replacement filters for your air purifier (HAPF300APD, HAPF300AHD and HAPF30AO). I hope this information. helps. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-13</div>
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<div class="bvseo-question-answer" data-questionid="5747849">
<h2 class="bvseo-question">
does this remove smoke
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<div class="bvseo-author">Asked by: docjay78418</div>
<div class="bvseo-answer" data-answerid="7531113">
Hi docjay78418! Thank you for choosing Holmes&reg;️. We hope you are staying healthy and safe. We understand that you want to know the air purifier model HAP9241B-TU-2 remove smokes. We are more than happy to assist. Upon checking, the Holmes&reg; aer1 Desktop Air Purifier with HEPA-Type Filter captures particles as small as 2 microns from air passing through the filter, and removes up to 99% of airborne particles from the air such as pollen, dust, mold, pet dander, and smoke. I hope this information helps. Have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-08</div>
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<div class="bvseo-question-answer" data-questionid="5488918">
<h2 class="bvseo-question">
I have had this purifier for 4 months. It now makes a metal tapping noise no matter what speed I set it to. Why is this happening?
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<div class="bvseo-author">Asked by: AT409</div>
<div class="bvseo-answer" data-answerid="7530898">
Hi AT409! Thank you for choosing Holmes&reg;️. We are saddened to hear that your air purifier was producing rattling noises. Obviously, this is not the situation that we want for you. We are more than willing to help you in fixing this. Please check for obstruction and tighten the loose screws. Kindly make sure as well that the parts are firmly positioned in place. If the issue persist, please don't hesitate to reach out to us by visiting the Contact Us page of this website. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you. Have a good one!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-08</div>
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<div class="bvseo-question-answer" data-questionid="7669459">
<h2 class="bvseo-question">
What the button with the blue light on top?
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<div class="bvseo-author">Asked by: Denisejo90</div>
<div class="bvseo-answer" data-answerid="7529906">
Hi Denisejo90! Thank you for choosing Holmes&reg;️. We are more than happy to assist you with your concern. The button that has a blue light on top is called the ionizer button. Optional ionizer helps to bind negative ions to airborne smoke, dust, and pollen to form larger particles that are more easily captured, helping to clean air more thoroughly and tackle odors. We hope this information helps. Have a good one!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-07</div>
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<div class="bvseo-question-answer" data-questionid="8051150">
<h2 class="bvseo-question">
Can I put this under my son's bed to use in his room? There is over 1ft clearance on top and we have carpet floors.
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<div class="bvseo-author">Asked by: MTaylor</div>
<div class="bvseo-answer" data-answerid="7442016">
Hi MTaylor! Thank you for reaching Holmes&reg;️. We are more than happy to help you out with your concern. We do not suggest placing the air purifier under the bed to sue. Placing an air purifier off the ground (3 to 5 feet is perfect), you not only capture the horizontal indoor air movement but also expose an air purifier to the vertical air movement. Stay safe and have a good day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2022-07-01</div>
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<div class="bvseo-question-answer" data-questionid="5984511">
<h2 class="bvseo-question">
What's wrong when I change the filter and the yellow check lights still stays on
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<div class="bvseo-author">Asked by: Larnette55</div>
<div class="bvseo-answer" data-answerid="6726268">
Hello there! Thank you for choosing Holmes. We will be more than happy to answer your question. The check filter light needs to be reseted.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2024-08-07</div>
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<div class="bvseo-question-answer" data-questionid="5997525">
<h2 class="bvseo-question">
I need new primary filter,,what type is this for holmes desktop air purifier ?
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<div class="bvseo-author">Asked by: Bucketman</div>
<div class="bvseo-answer" data-answerid="6726161">
Hey there! Thank you for choosing Holmes. We will be more than happy to answer your question. This unit requires an AER1 filter. The part number is HAPF30. Thank you so much and have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-04-21</div>
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<div class="bvseo-question-answer" data-questionid="6056666">
<h2 class="bvseo-question">
where can I buy this product in Australia?
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<div class="bvseo-author">Asked by: Tony_Melbourne</div>
<div class="bvseo-answer" data-answerid="6724800">
Hey there! Thank you for choosing Holmes. We will be more than happy to answer your question. Our products are on US specifications and are currently sold only in the US and Canada.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-04-20</div>
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<div class="bvseo-question-answer" data-questionid="7347952">
<h2 class="bvseo-question">
How is the front opened in order to access the filter?
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<div class="bvseo-author">Asked by: Sue40</div>
<div class="bvseo-answer" data-answerid="6722313">
Hey there! Thank you for choosing Holmes. We will be more than happy to answer your question. The cover can be removed by pulling it towards you away from the unit. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-04-19</div>
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<div class="bvseo-question-answer" data-questionid="5932646">
<h2 class="bvseo-question">
My HAP 9241 purifier makes noises that keep me up- I love the sound of a fan, but it rattles Is that normal?
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<div class="bvseo-author">Asked by: BB1967</div>
<div class="bvseo-answer" data-answerid="6701904">
Hello there, BB1967! We hope you are healthy and staying safe. If your air purifier rattles, we recommend that you check the filter for any packaging. After that the place the unit on an even hard surface. Often the door may not have been latched on properly. Make sure it is on properly and locked. If the filters have not been changed, we recommend changing the filter. If you need further assistance, please send us a message by visiting our Contact Us Page. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-11-17</div>
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<div class="bvseo-question-answer" data-questionid="7371519">
<h2 class="bvseo-question">
I have had this brand of air purifier for at least 2 years now and have noticed that it is producing a white dust/film that covers both the purifier and my furniture. Can&rsquo;t seem to find out what it is,cleaned the black filter recently air filter due July.
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<div class="bvseo-author">Asked by: CourtA10</div>
<div class="bvseo-answer" data-answerid="6668419">
Hello there, CourtA10! We hope you are healthy and staying safe. Are you running the air purifier with the ionizer on? If yes, then the white dust is caused by the ionizer being used for an extended time. This is caused by negative ions exiting the air outlet, evidence of the ionizer&rsquo;s air cleaning effectiveness. You can remove the dust with a soft brush or clean, damp cloth. Hope this information helps.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-03-23</div>
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<div class="bvseo-question-answer" data-questionid="7293444">
<h2 class="bvseo-question">
Do I need to use the black carbon filter? &nbsp;What will happen if I run without that on?
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<div class="bvseo-author">Asked by: Moy22</div>
<div class="bvseo-answer" data-answerid="6589913">
Hi, Moy22! Thank you for asking. This unit will come with a washable foam pre-filter that will filter larger debris before it may reach the Aer1 HEPA filter. In case the foam pre-filter needs to be replaced, that'll be the time that you may use a carbon filter.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-02-17</div>
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<div class="bvseo-question-answer" data-questionid="7286078">
<h2 class="bvseo-question">
How does this produce negative icons? What is the actual process the machine uses ? What about ozone? I've been reading this is not good for asthmatics.
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<div class="bvseo-author">Asked by: Yltgarden</div>
<div class="bvseo-answer" data-answerid="6576213">
Hello there, Yltgarden! We hope you are healthy and staying safe. Negative ions help air purification by attaching themselves to very small airborne particles in the room. These particles take on a negative charge and may join with positively charged particles such as dust, pollen smoke, and pet dander to form larger particles. These larger particles are then more easily captured by the filter system. The ionizer in this appliance produces less ozone than the UL established limits of 50ppb (parts per billion). However, in high concentrations, ozone can be harmful to birds and small pets. To prevent ozone buildup, we suggest using the ionizer in well ventilated areas with the fan on.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2021-03-13</div>
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<div class="bvseo-question-answer" data-questionid="7021413">
<h2 class="bvseo-question">
Do you guys have pictures of the previous model? Is it the same or different? I got mine in 2015 and haven&rsquo;t had room for it but the style is barely different it must be the updated version?
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<div class="bvseo-author">Asked by: taylorlambhair</div>
<div class="bvseo-answer" data-answerid="6389509">
Hi there! Thanks for reaching out to us. For further assistance, please reach out to us at our toll-free number 1-800-546-5637. For your convenience, our Consumer Care Team is available Mon-Fri 9 am-5 pm, EST. You can also email us at
[email protected].
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-11-30</div>
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<div class="bvseo-question-answer" data-questionid="7019265">
<h2 class="bvseo-question">
What does the button that turns blue do?
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<div class="bvseo-author">Asked by: Juan Carlos</div>
<div class="bvseo-answer" data-answerid="6389059">
Hi there! Thanks for reaching out to us. We will be more than happy to answer your question. The blue button is the optional ionizer button. Thank you so much for asking and have a nice day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-11-30</div>
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<div class="bvseo-question-answer" data-questionid="6855137">
<h2 class="bvseo-question">
How do I get a replacement filter for this? They don't show up in your search engine.
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<div class="bvseo-author">Asked by: Ann1017</div>
<div class="bvseo-answer" data-answerid="6217465">
Hi, Ann1017. For help in obtaining the replacement filter that you need, please give us a call at our toll-free number 1-800-546-5637. You can also contact us through chat and email by clicking the link below. For your convenience, our customer care team is available Monday thru Friday, from 9:00 am till 5:00 pm, EST. Our product specialists will be more than happy to help you. https://www.holmesproducts.com/customerservicecontact?cid=contactus
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-11-08</div>
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<div class="bvseo-question-answer" data-questionid="6838496">
<h2 class="bvseo-question">
What are the decibel levels at each fan setting?
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<div class="bvseo-author">Asked by: Inquiring mind</div>
<div class="bvseo-answer" data-answerid="6205246">
Thank you for reaching out, Inquiring Mind. The data to answer your inquiry with regards to the decibels for each settings is not available. We apologize for the inconvenience.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-08</div>
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<div class="bvseo-question-answer" data-questionid="6825966">
<h2 class="bvseo-question">
I&rsquo;m interested in the desktop 9241 model. &nbsp;Does it come with a filter? &nbsp;Which filter does it require. Thank you!&nbsp;
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<div class="bvseo-author">Asked by: Bonsai</div>
<div class="bvseo-answer" data-answerid="6204774">
Hello, Bonsai. Yes, it will come with a filter. Below are the model number of the replacement filters that will work with Holmes Desktop HEPA Air Purifier with Visipure Filter Viewing Window (HAP9241B-TU): - HAPF30AOCS - HAPF30AS-U4R-1 - HAPF300AP-U4-1 - HAPF300APD-U4-1 - HAPF30ATCS - HAPF30ATD-U4R - HAPF300AHCS - HAPF300AHD-U4R-1
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-07</div>
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<div class="bvseo-question-answer" data-questionid="6808492">
<h2 class="bvseo-question">
The unit stopped working and I figured it was because it needed a new filter. I just changed the filter the unit still won&rsquo;t operate? &nbsp;It was working great and I loved it! &nbsp;Help
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<div class="bvseo-author">Asked by: TishM</div>
<div class="bvseo-answer" data-answerid="6198770">
Thank you for bringing this into our attention, and please accept our apology for the inconvenience this has caused you. Have you tried power cycling the unit or plugging it in a different power outlet? We have high expectations for our products here at Holmes, and we would like to hear more about your experience with your air purifier. Please give us a call at our toll-free number 1-800-546-5637. For your convenience, our Consumer Care Team is available Monday through Friday, 9:00 am till 5:00 pm EST. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-09-03</div>
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<div class="bvseo-question-answer" data-questionid="6785836">
<h2 class="bvseo-question">
What is the X looking button on top for. When I push it the light goes on or off above it but I do t know what it&rsquo;s for
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<div class="bvseo-author">Asked by: Lissaforever</div>
<div class="bvseo-answer" data-answerid="6187406">
Hello, Lissaforever! Thank you for reaching out. The button with the symbol that looks like X is the ionizer button that is used to turn 'off' and 'on' the optional ionizer feature of your air purifier. The optional ionizer feature which, when turned on, releases negative ions into outgoing filtered air to help the air purification process. We hope this information helps. Good day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-11-26</div>
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<div class="bvseo-question-answer" data-questionid="6771346">
<h2 class="bvseo-question">
I have an older model that uses filter HAPF22. What filter should I buy as a replacement?
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<div class="bvseo-author">Asked by: LaConda</div>
<div class="bvseo-answer" data-answerid="6180457">
Hello! We understand that you're looking for the compatible filter for your air purifier with model number HAP9241. For your reference, the compatible filter for this air purifier model is HAPF30 or any filters under our Aer1 collection. You may check our website and purchase this filter on our website: https://www.holmesproducts.com/. We hope this information helps. Good day!
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-07</div>
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<div class="bvseo-question-answer" data-questionid="6727718">
<h2 class="bvseo-question">
Hi I own the Holmes lifelong tower with air ionizer , I don&rsquo;t have trouble finding the filters , however the black carbon part that is located on the ripped , and I cannot find a replacement anywhere can you help .
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<div class="bvseo-author">Asked by: Corey Romo</div>
<div class="bvseo-answer" data-answerid="6136312">
For help in obtaining replacement filters, please contact us at 1-800-546-5637. Our Consumer Care Team is open from 9 am to 5 pm EST Monday to Friday. You can also shoot us an email or contract us through chat by visiting our website. Thank you so much and have a nice day.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-10-07</div>
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<div class="bvseo-question-answer" data-questionid="6735423">
<h2 class="bvseo-question">
How to use thi. I lost the instruction ☹️
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<div class="bvseo-author">Asked by: Chassity</div>
<div class="bvseo-answer" data-answerid="6130404">
Hello Chassity! To obtain a copy of the user manual for this model, please reach out to us via live chat or email by following this link https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-07-24</div>
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<div class="bvseo-question-answer" data-questionid="6710157">
<h2 class="bvseo-question">
Replacement filters for HAP9241?
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<div class="bvseo-author">Asked by: skiberpt48</div>
<div class="bvseo-answer" data-answerid="6107209">
Hello, Skiberpt48! Thank you for your inquiry. The following are the compatible filters for your product: HAPF30AT HAPF30AO HAPF30AS HAPF300AH HAPF300AP (D filter) HAPF30 (A filter) If there's anything we can do to assist you, please don't hesitate to contact us at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. You can also contact us through chat and email by clicking this link https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-07-09</div>
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<div class="bvseo-question-answer" data-questionid="6701753">
<h2 class="bvseo-question">
What are the dimensions of this desktop air purifier?
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<div class="bvseo-author">Asked by: SKG_19444</div>
<div class="bvseo-answer" data-answerid="6101717">
Hi, Skg_19444! Thank you for your inquiry. The dimensions of this product are the following: Height: 12.1 IN Width: 8.3 IN Length: 14.5 IN If you need further assistance, kindly give us a call at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 5:00 pm EST. You can also contact us through chat and email by clicking this link https://www.holmesproducts.com/customerservicecontact?cid=contactus. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-07-06</div>
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<div class="bvseo-question-answer" data-questionid="6562390">
<h2 class="bvseo-question">
How many hours can the unit be turned on for?
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<div class="bvseo-author">Asked by: Kh177ergurl</div>
<div class="bvseo-answer" data-answerid="6002957">
Hello, Kh177ergurl! Thank you for your inquiry. Air purifiers are designed to run 24/7. In fact, if you don't run it always then you can't ensure that you're breathing in clean air. Any time a door or window is opened or a person or pet comes in from outside new contamination is being introduced to the air. For further assistance, please call us at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-07</div>
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Does it make a noise so that you know it is &ldquo;on&rdquo;?
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<div class="bvseo-author">Asked by: Mabs22</div>
<div class="bvseo-answer" data-answerid="5991655">
Hello, Mabs22! Thank you for reaching out. Yes, this unit produces minimal noise that will let you know that the air-purifier is operational. For further assistance regarding your concern, please call us at 1-800-546-5637. We're here for you Monday to Friday from 9:00 am till 6:00 pm EST. You can also contact us through chat. Our product specialists will be more than happy to help you.
<div class="bvseo-author">Answered by: Holmes Consumer Care</div>
<div class="bvseo-pubdate">Date published: 2020-05-01</div>
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