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Frequently Asked Questions

What do I do if my heater does not operate?

  • UNPLUG THE UNIT and make sure the heater is placed in an upright position.
  • If the unit has a thermostat, it may be set too low. Turn the thermostat to its highest setting until the heater restarts. Make sure the Selector is in the High, Low, or Eco-Smart(TM) setting.
  • Make sure the electrical outlet or circuit breaker is working.
  • Check for obstructions. If you find an obstruction turn the heater OFF, and UNPLUG THE UNIT. Carefully remove the obstruction and follow the reset instructions.
  • DO NOT attempt to open or repair the heater.
  • If your heater is still not operating, please refer back to the troubleshooting section of your user manual.


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