Frequently Asked Questions

What do I do if my heater does not operate?

• UNPLUG THE UNIT and make sure the heater is placed in an upright position.
• If the unit has a thermostat, it may be set too low. Turn the thermostat to its highest setting until the heater restarts. Make sure the Selector is in the High, Low, or Eco-Smart(TM) setting.
• Make sure the electrical outlet or circuit breaker is working.
• Check for obstructions. If you find an obstruction turn the heater OFF, and UNPLUG THE UNIT. Carefully remove the obstruction and follow the reset instructions.
• DO NOT attempt to open or repair the heater.
• If your heater is still not operating, please refer back to the troubleshooting section of your user manual.